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John Parnell Pierce / March 20, 2014

I can’t see my website, what should I do?

There are many reasons why your website may not be working. Before contacting us to report a problem you should first follow a few simple steps to diagnose the issue.

  • Can you access the website?
    1. If you get a blank page or a server generated error message then the web hosting is active but there is a fault with the website.
  • Can you access other websites?
    1. Try visiting  http://google.com, http://microsoft.com and http://apple.com .
    2. If one or all of these websites aren’t working then there is a very big chance that you have an internet connection issue that is unrelated to you web hosting account.
  • Check your domain name settings
    1. Go to http://intodns.com ,  enter your domain name in the box provided and select “Report”.
      (Note: by domain name we mean the bit after the “www.”  For example for our website https://www.wnhelpdesk.com/ the domain name is just wnhelpdesk.com .)
    2. If the domain name is active you will get a report on the current status of the website.
      In most cases the Name Server settings should be either contain webnecessities.net or internetguruhosting.net name servers
      Check that the WWW section at the bottom of the report for errors. This should tell you if there is a server or configuration error.
    3. If you don’t get a report then it means that the domain isn’t setup or is inactive. You should now check the status of the domain name .
      You can do this at http://www.tppwholesale.com.au/support/domains/whois-lookup/whois. This should tell you the status of the domain. (For .au domains you may need to also check http://whois.ausregistry.com.au/whois/whois_local.jsp?) If the domain appears to be expired or suspended, you will need to contact your domain registry to organise a renewal.

John Parnell Pierce / March 20, 2014

What happens if I don’t pay my account?

Currently we send out invoices 30 days before the renewal date. For web hosting accounts we will allow some grace period after the due date and try to contact you to check if you still require the hosting. If we get no response, your account will be closed and the website will be deleted.

Unfortunately with domain name renewals, the name is automatically suspended on the expiry date. However it can be renewed up to 30 days after the expiry date.

 

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Web Necessities
Hosting, Websites and Domains
PO Box 174
Keilor East,
Melbourne Vic 3033

E: accounts@webnecessities.com.au
P: 03 9016 0511

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Accounts AU Bandwidth Bank account Bank deposit Billing Buy domains CN domains Control panel Domain Domain names Domains Editing Hosting HTML Move website Multiple domain Mysql Payment Quota Renewals Scams Suspend Traffic Upgrade Wordpress
When does my domain name get renewed?
Usually domains are renewed annually. However AU (Australian) domains (eg .com.au, .net.au, .org.au) are renewed…

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