WN Help Desk

Support For Lucky Tanuki clients

Billing

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Why have I received two invoices?

If you are operating a website you will most likely receive two or three recurring annual or bi-annual invoices. Typically you will receive an invoice for your domain registration and an invoice for your web hosting. Depending on the requirements for your website ou may also be invoiced for other services like SEO (search engine optimisation), site maintenance or CRM/mailing lists fees.

Most of out customers will receive an invoice for web hosting – the service of storing your website on the Internet, and domain name registration – the licence fee for having the domain name of you website.

 

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What happens if I don’t pay my account?

Currently we send out invoices 30 days before the renewal date. For web hosting accounts we will allow some grace period after the due date and try to contact you to check if you still require the hosting. If we get no response, your account will be closed and the website will be deleted.

Unfortunately with domain name renewals, the name is automatically suspended on the expiry date. However it can be renewed up to 30 days after the expiry date.