Outages

There are many reasons why your website may not be working. Before contacting us to report a problem you should first follow a few simple steps to diagnose the issue.

• Can you access the website?
  1. If you get a blank page or a server generated error message then the web hosting is active but there is a fault with the website.

• Can you access other websites?
  1. Try visiting  http://google.com, http://microsoft.com and http://apple.com .
  2. If one or all of these websites aren’t working then there is a very big chance that you have an internet connection issue that is unrelated to you web hosting account.
• Check your domain name settings
  1. Go to http://intodns.com ,  enter your domain name in the box provided and select “Report”.
     (Note: by domain name we mean the bit after the “www.”  For example for our website https://www.wnhelpdesk.com/ the domain name is just wnhelpdesk.com .)
  2. If the domain name is active you will get a report on the current status of the website.
     In most cases the Name Server settings should be either contain webnecessities.net or internetguruhosting.net name servers
     Check that the WWW section at the bottom of the report for errors. This should tell you if there is a server or configuration error.
  3. If you don’t get a report then it means that the domain isn’t setup or is inactive. You should now check the status of the domain name .
     You can do this at http://www.tppwholesale.com.au/support/domains/whois-lookup/whois. This should tell you the status of the domain. (For .au domains you may need to also check http://whois.ausregistry.com.au/whois/whois_local.jsp?) If the domain appears to be expired or suspended, you will need to contact your domain registry to organise a renewal.