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John Parnell Pierce / April 2, 2014

My Thunderbird Inbox is full of gibberish

Sometimes Thunderbird’s indexes get scrambled and you need to reindex the email database.

Try using the repair folder option on the Inbox.

1. Right click on the Inbox and select Properties

thunderbird inbox properties
Select Properties from drop down menu

2. Under Properties there should be a Repair Folder button

thunderbird inbox properties
Select Properties from drop down menu

Hopefully that should sort it out.

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I've paid my account but you keep invoicing me?

Our invoices are only processed when the money arrives in our bank account.

Though we check bank deposits daily, there is often a delay in the time it takes money transfers and deposits to appear in our bank account. As our billing system is automatic, you may receive an invoice reminder between the time you made the bank transfer and the time we received the payment.

Payments by credit card are processed at the time of payment.

Sending us you bank remittance is a handy way of letting us know that the payment is on the way, however we only flag invoices as paid when we have actually received the money.

To help speed up the processing of bank deposits, please include our invoice number in the payment description.

 

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