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John Parnell Pierce / April 8, 2014

How do I report a problem?

When reporting a problem you need to provide as much useful information as possible. Please do not send us a message saying something like “it doesn’t work”.

Where possible please provide us with the following information:

  1. When the problem occurred.
  2. How the problem occurred.
  3. What you were doing when the problem occurred.
  4. Copies or screen captures of any error messages, software configurations, etc that may be related to the problem.

To do a screen capture in Windows do the following:

  1. Hold down the “Alt” key and press the “Prt Scr” key.
  2. Release both keys. This will put a copy of the active window into the clipboard
  3. Paste it into an email or into a word document
  4. email to us.

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